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Shop F.A.Q.

What’s up with the new Shop page? Where’d Paypal go?
We’ve been wanting to update the Shawnimals shop for a while now, and finally got around to it. While we don’t want to bore you with the details, suffice it say the whole experience will be a little more cohesive between the shop and the rest of the site, and hopefully browsing, buying and checking out will be easier and more efficient all around. Of course, we welcome and comments or criticism you may have. Just give us a shout!

As for Paypal, let us know if you’d like us to accept Paypal for payment. We found Paypal to work fairly well, but at time was a little weird with notifications and the occasional wrong address. However, if you’d like that option, we can investigate it and allow you to pay that way, too.

Is this site secure?
You can use credit cards at the Shawnimals online shop with confidence. We’ve partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see how payments work here). The company adheres to strict industry standards for payment processing, including:

  1. 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  2. Industry leading encryption hardware and software methods and security protocols to protect customer information.
  3. Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

What are these things made of?
Shawnimals are manufactured in a factory in some cases, and hand-made in others. In all cases, they’re made with all-new materials – acrylic felt, synthetic fleece, plastic eyes, thread and a poly-fill material for stuffing. As the tag says: All New Materials. CHOKING HAZARD – Small parts. Not for children under 3 years.

Are Shawnimals safe?
In short, yes, but we should note some important facts: First, some Shawnimals are handmade with the utmost care and are meant to be loved, but since Shawnimals are as much decorative artworks as they are stuffed things – and contain fragile stitching and potentially hazardous plastic parts – they are not intended as play things, pet toys or for children 3 and under. Second, the manufactured plush are made by the most current toy regulations. However, Shawnimals LLC, any of its affiliates and Shawn Smith cannot be held responsible for any harm or injury that may be caused directly or indirectly by a Shawnimal plush toy or any Shawnimals merchandise.

When will my order be shipped?
All Shawnimals shipping to a US location are shipped via USPS. Shipments are made Monday- Friday only (holidays excluded). Domestic orders are generally shipped the next business day after the order is placed, although during times of high volume orders can take as long as three business days to process. Once the order is shipped, Priority Mail/First Class Mail usually takes about 3 business days to arrive. Parcel Post is 3-9 business days. The post office will not guarantee any of these time-frames and packages can occasionally take longer. Please note: online tracking is only available for packages shipped via Priority Mail. Packages shipped via Fed Ex Ground takes between 1-5 business days to deliver.

How does express shipping work?
Orders must be received by 12pm CST to be shipped the same day (Monday through Friday only- holidays excluded). Otherwise, it will ship the next business day.

Why do international orders take so long?
Orders shipped via International First Class generally takes 7-10 business days to reach the country of destination. Each package must then pass through customs which can take anywhere from a few days to over a month. Unfortunately, there is no way for us to know how long a package will spend in customs or how long the local post office will take to deliver the package once they receive it. Please note: USPS does not update online tracking for first class packages and will only take steps to trace a package after it is 30 days out.

If you need tracking on your international order – or need it within a certain time-frame – we suggest upgrading to either Priority or Express Delivery.

How do I change my shipping address for an order?
If you already placed your order and realized the shipping address that was sent to us is incorrect, please email info@shawnimals.com immediately. Orders generally ship the next business day after they are received (sooner if possible) and once your order is shipped there is no way for us to change your shipping address! Once your order is placed, please look over your confirmation email carefully! Please note: Any address changes may also delay shipment of your order.

Do you offer bulk discounts?
We sure do. If you’re a company or individual (not a store) looking for higher quantities of any of our products, we can work with you on special pricing in most cases. Contact us here and let us know what you’re interested in, and how many. Stores should check out our Wholesale info here.

Can I find out more about Wee Ninjas?
Yes, you can! Check out: http://www.ninjatown.com/

What is your return policy?
Most sales are final. Why? Simply put, because the items that are featured on Shawnimals.com are often handmade and/or made in limited quantity. They lie somewhere between art, craft and stuffed animal. Slight variations – especially in factory made items – are to be expected, whether in size, shape and color. Should you find a major imperfection in your item, please contact us we’ll be happy to assist you if at all possible. If you would like to return an item please contact us first! Refunds can only be made on items that are currently for sale on the Shawnimals site and for items that are returned to us in new condition. Unfortunately, we cannot refund postage for items that have been shipped. Wrong shirt sizes can be exchanged for a different size, but shipping the returned item is your responsibility and shirts must be returned unworn.

I hate taxes, but you charge them. Why?
Sorry, but Illinois residents (and orders placed outside of Illinois but shipping to an Illinois address) will have 10.25% sales tax automatically added to any order. Customers outside of Illinois do not pay tax.

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