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FAQ

Are Shawnimals safe?
In short, yes, but we should note some important facts: First, some Shawnimals are handmade with the utmost care and are meant to be loved, but since Shawnimals are as much decorative artworks as they are stuffed things – and contain fragile stitching and potentially hazardous plastic parts – they are not intended as play things, pet toys or for children 3 and under. Second, the manufactured plush are made by the most current toy regulations. However, Shawnimals LLC, any of its affiliates and Shawn Smith cannot be held responsible for any harm or injury that may be caused directly or indirectly by a Shawnimal plush toy or any Shawnimals merchandise.
What are these things made of?
Shawnimals are manufactured in a factory in some cases, and hand-made in others. In all cases, they’re made with all-new materials – acrylic felt, synthetic fleece, plastic eyes, thread and a poly-fill material for stuffing. As the tag says: All New Materials. CHOKING HAZARD – Small parts. Not for children under 3 years.
When will my order be shipped?
All Shawnimals shipping to a US location are shipped via USPS Priority Mail or (or First Class Mail for small orders such as buttons or stickers). Shipments are made twice a week, usually on Wednesday and Friday. Domestic orders generally take 3 business days to process. Once the order is shipped, Priority Mail/First Class Mail usually takes about 3 business days to arrive although the post office will not guarantee this time-frame and packages can occasionally take longer.
How does the express shipping upgrade work?
The express mail shipping upgrade is an item you have to add to your cart to ‘activate’ so to speak. Once you add it, your shipment will be on the fast track, and will get to you in 1 to 2 days (and in most cases the next day!). Note: Orders must be received by 3pm CST to be shipped the same day.
Why do international orders take so long?
International orders are shipped via First Class Mail. International First Class generally takes 7-10 business days to reach the country of destination. Each package must then pass through customs which can take anywhere from a few days to over a month. Unfortunately, there is no way for us to know how long a package will spend in customs or how long the local post office will take to deliver the package once they receive it.

If you need tracking on your international order – or need it within a certain time-frame – we suggest upgrading to Express Delivery.

For this option, please contact us before placing your order. We will get you a quote and then send a paypal link for the additional funds needed if you agree to this option since different destinations have different pricing associated with them.

How do I change my shipping address for an order?
If you already placed your order and realized the shipping address that was sent to us is incorrect, you have one business day to notify us of the correct address.

If you need to change your shipping address after 1 business day, additional handling fees may apply.

Please note: Any address changes may also delay shipment of your order.

Do you offer bulk discounts?
We sure do. If you’re a company or individual (not a store) looking for higher quantities of any of our products, we can work with you on special pricing in most cases. Contact us here and let us know what you’re interested in, and how many.

Stores should check out our Wholesale web site here.

Can I find out more about Wee Ninjas?
Yes, you can! Check out: http://www.ninjatown.com/
What is your return policy?
There are no exceptions: All sales are final. Why? Simply put, because some of the items that are featured on this site are handmade. The handmade variety lie somewhere between art, craft and stuffed animal. Slight variations are to be expected, whether in size, shape and color.

However, should you find a MAJOR imperfection in your handmade or manufactured plush or any other Shawnimals merchandise, please contact us to see what can be done.

Wrong shirt sizes can be exchanged for a different size, but shipping the returned item is your responsibility.

I hate taxes, but you charge them. Why?
Sorry, but Illinois residents will have 9% sales tax automatically added to any order. Customers outside of Illinois do not pay tax.
I have another questions not listed here!
Still have a question? Email us quick and easy like on our contact page, or read through our faq.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.